We often read about the concerns certain groups have regarding the proliferation of online gambling, and its effect on problem gamblers. The real problem is not internet gambling websites, the problem is people. Some people are simply don’t have the moral compass to know when to stop. Be this addictions to alcohol, drugs, gambling, sex or cheating others out of their hard earned money. It is a people problem, not a gambling problem.

One Utrecht, Netherlands woman, who was recently investigated by the Public Prosecution Authority, was found to have spent as much as €557,000 on internet gambling sites. To make matters worse, she was the "supposed" founder of a non-profit organisation designed to help children who displayed behavioural problems. Now, if this woman does not have a behavioural problem, we certainly don’t know who does.

A foundation named "Vriended van Tom"in English – Friends of Tom – was the source of her funding. So, after intricate investigations made into her spending habits from 2008 up till 2013, she appeared in court, charged with the embezzlement of €700,000. This money was PGB-funding which in the Netherlands should be used to help people in need of extra care. The money came from funds allocated to parents of problem children by the Government.

The problem is, that this lass still has a problem – she admits that she has gambled before, but denies the amount spent. Anyone with half an ounce of sense knows that people in denial won’t admit to any problems. Responsibility is stressed at all good online gambling site, and she could have been gambling at many. So it is as our opening paragraph states. People are the problems, not the games or websites.

In this particular instance, the guilty party was stealing from needy children, and their parents who desperately needed help. Admitting that she has a problem, is the only way she will ever get help. It is about being realistic, rather than living life in "La-La Land". The majority of online players don’t have problems such as this, and even if they are considered to be problem gamblers, would not steal from others to fund their habit.

Addictions always affect our own lives, and the lives of our families. But rarely are they so severe that the lives of needy children are affected, as in this particular case. Right now we do not know what the outcome of the court matter will be, but we trust that the judge will see that this young miss needs much more than mere counselling for a gambling habit.

In her responsible gambling reportage to eCOGRA’s Independent Directors this month, Fair Gaming Advocate Tex Rees reveals that last year the player protection organisation carried out responsible gambling training at operator bases instead of at its London head office.

Eight international operator and software provider bases were visited by the eCOGRA team for the full day sessions, which trained a total of 268 employees, Rees reported.

Typical training sessions included:

"We used to host the training at a single location with a small number of delegates attending from a number of different operators," Rees notes. "The delegates were then tasked with training their staff when they returned to their companies.

"We now provide this important training at operators’ sites as a far more cost effective way to reach more employees directly and properly train those who are on the front line and are most likely to initially deal with problem gamblers.

"This also allows staff to discuss problems they have experienced in specific circumstances and receive professional feedback. The training is designed particularly for staff who interact with customers, such as call centre representatives and VIP department employees, but is also of value to staff in the marketing, retention, fraud & risk departments," she said.

"Delivering the training at the operator’s premises additionally helps us to customise the training to the operator’s brands and to meet any specific needs that have been noted at that level."

Taking the initiative to the front line has been a popular move, according to a number of complimentary assessments from operators. A typical report from a Betclic employee attending the course assessed the course as being informative and interesting.

"It definitely deepened my understanding of spotting the triggers for problem gambling and confirmed the importance of making available a range of responsible gambling tools for vulnerable players," the delegate wrote.

Andrew Beveridge, chief executive officer of eCOGRA, said that training staff to deal professionally and sensitively with responsible gambling issues was a critical element in any gambling environment, and was regarded as a priority in the eCOGRA standards for best operational practice.

"The percentage of gamblers who develop a problem may be relatively small – around 2 percent – but these are vulnerable members of society and they deserve appropriate and sympathetic but firm treatment by properly trained staff," he said. "These training initiatives have proved increasingly popular, and we expect to extend our coverage in this area further in the future."